Al99's Privacy Policy – Your Data, Our Responsibility

Welcome to al99. Thank you for reading our privacy policy. This document explains how your personal information is collected, stored, and used when you use the al99 platform. We believe transparency is the foundation of trust — so we've aimed to present everything in plain, straightforward language.

Al99 serves as a trusted online platform for Bangladesh's betting community. Our Privacy Policy is built on internationally recognized data protection standards. Whether you're registering, placing a bet, or contacting customer support — protecting your privacy is our responsibility at every step.

This Privacy Policy applies to the al99 website, mobile app, and any digital channel through which you access our services. If you are under 18, do not use any al99 services or provide any personal information.

Al99 collects information from you in a number of ways. Below is a detailed breakdown of what types of data we collect and when.

Al99 uses the information it collects solely for specific, legitimate purposes. Each purpose is clearly outlined below.

• Account Management: To confirm your registration, verify logins, and keep your account secure.
• Service Delivery: To deliver betting features, live scores, analytics, and other services without interruption.
• Financial Transactions: To process deposits, withdrawals, and bonuses, and to prevent fraud.
• Identity Verification: To verify your age and identity during the KYC process.
• Contact: To send important updates, transaction confirmations, and support messages.
• Promotions: To send you relevant offers and bonus updates, with your consent.
• Legal Obligation: To meet regulatory requirements and prevent fraud.
• Service Improvement: To analyze usage patterns and enhance your experience on the platform.

Al99 only retains your data for as long as it is needed. Once the purpose for which it was collected has been fulfilled and there are no legal obligations requiring retention, the data is deleted or anonymized.

• Active Account Data: Retained for as long as your account remains active.
• Financial Transaction Records: Generally retained for 5 to 7 years due to legal and regulatory requirements.
• KYC Documents: May be retained for up to 5 years after account closure.
• Betting History: May remain accessible for up to 3 years after account closure.
• Support Conversations: Retained for 1 year after the issue is resolved.

Al99 does not sell your personal information. However, limited data may be shared in the specific circumstances outlined below.

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the data necessary to process transactions.
• KYC/AML Partners: We work with trusted third-party providers for identity verification.
• Technology Service Providers: Cloud hosting, data analytics, and security software providers may access limited data.
• Legal Authority: Data may be disclosed in response to a court order or a valid request from a regulatory authority.
• Business Succession: In the event of an acquisition or merger, your data may be transferred to the new management — however, the protections under this policy will remain in place.

Al99's website and app use cookies and similar technologies. Cookies are small data files stored on your device that help enhance your browsing experience.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain al99 services.

Al99 believes you have full rights over your own data. You may exercise any of the following rights at any time.

• Right to Access: You may request to know what information al99 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data, provided there is no legal obligation requiring us to retain it.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Portability: You may request a copy of your data in a readable, portable format.
• Right to Object: You can object to your data being used for marketing or profiling purposes.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

Al99 uses industry-standard security technologies and processes to protect your information. Our security framework consists of the following layers.

• 256-Bit SSL Encryption: Every data transfer between you and our servers is encrypted.
• Two-Factor Authentication (2FA): An additional verification layer when signing into your account.
• Firewall & DDoS Protection: Protects the platform from cyber attacks.
• Regular Security Audits: Regular system audits conducted by third-party experts.
• Data Backup: Regular backups are maintained across multiple secure servers.
• Staff Training: All al99 staff receive regular training on privacy and data protection.

Al99's Privacy Policy places the highest priority on child protection. Our platform is intended exclusively for users aged 18 and above.

• Al99 does not knowingly collect any information from individuals under the age of 18.
• Age verification is mandatory during the registration process.
• If we become aware that data has been collected from a minor, it will be deleted immediately and the associated account will be closed.
• If parents suspect their child is using al99, please contact us directly.

Al99 may update this Privacy Policy from time to time. Changes may occur due to legal requirements, new technologies, or improvements to our services.

• For significant changes, you will be notified by email or via the platform at least 14 days in advance.
• Minor changes may take effect without prior notice.
• The date of each update will be noted at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to the al99 support team. We're available 24/7, every day of the week.

We typically respond to privacy-related requests within 30 days of receipt. For urgent matters, we make every effort to respond sooner. Every message you send is taken seriously.